Systems Engineer

It is our mission to provide the greatest degree of independence and freedom possible for those we serve. We strive to remove the barriers that impede the optimal use of equipment and devices available to those with mobility challenges. Our service is also an important source of information for caregivers enabling them to be more efficient with their time and maximizing essential client interactions.

If you are motivated to help others and you are looking for both technically challenging and rewarding work - Novalte is the place for you!

Position Overview

This position calls for a range of both hard and soft skills. Candidates need to be both technically competent and able to communicate professionally with colleagues and clients. This position calls for an individual that is motivated and possesses a high level of self-discipline needed to work remotely.

Primary responsibilities include but are not limited to:

  • Support for our Professional Services Team in deploying the Novalte managed service. Duties include:

    • Client environment assessment

    • Initial system configuration and testing

    • Monitoring and reporting of system data

    • Troubleshooting

    • Technical account management

  • Sales Support: 

    • Provide technical support with sales prospects

    • Provide technical support for existing clients

    • Provide technical support developing Statements-of-Work

  •  Development Support:

    •  Provide feedback to the development team from each deployment

    • Clearly communicate and prioritize client requests

Qualifications

  • Experience deploying IoT devices and/or related services
  • Experience working on a Professional Services team
  • Experience with wireless communication protocols and best practices
  • Experience with enterprise networks

  • Experience working “on-site” with customers

Working Conditions

  • Full Time. Salaries

  • Willing and able to support multiple time zones

  • Occasion travel. Amount TBD

Physical Requirements

  • Typical of an office environment
  • May require lifting no more than 20 pounds

How to apply

If this is a fit for you and you are interested in joining a team of professionals driven to help others, kindly send your resume and a cover letter to: people@novalte.ca.

We thank all applicants for your interest. However, only those selected for an interview will be contacted.

Application Deadline: May 14th, 2021

If you have any questions, please feel free to Contact Us